Understanding Commercial Awareness - 2 Days

CITB Approved

Course:

The purpose of this course is to enable the delegate to develop an understanding of how stakeholder and client relationships and the monitoring and control of costs and waste contribute to making an organisation commercially successful as required by a practising or potential site supervisor.

At the end of the course the delegate will be able to:

Explain the importance of stakeholder relationships in making an organisation successful

  • List your key internal and external stakeholders and explain why they are important to the organisation

  • Explain the role of the supervisor in maintaining good communications with stakeholders

  • Explain how customer service standards and procedures aare used to meet customer needs

Explain the role of the supervisor in meeting client requirements

  • Explain how the supervisor monitors client requirements

  • Explain how feedback on client expectations can be used by the supervisor to improve how the business meets

    client requirements

Explain the role of the supervisor in managing and controlling costs

  • Explain the responsibility of the supervisor in controlling costs

  • Explain two or more opportunities to supervisor has to impact on cost

  • Describe the principal features ot two or more mechanisms in the organisation used by the supervisor to maintain control of labour and materials costs.

  • Explain how the budget to build can be used as a control mechanism for managing cost

Describe the role of the supervisor in minimising waste in an organisation

  • Describe potential waste in the organisation within a detailed and appropriate context

  • Describe two or more techniques and/or methods used by the supervisor for measuring and monitoring waste in the organisation

  • Identify the main benefits of managing waste in the organisation

  • Compile a simple action plan o minimise waste on site

Explain how keeping records contributes to making an organisation successful

  • Explain the purpose of record-keeping for the organisation

  • Identify key information to be recorded by the supervisor to meet organisational and legal guidelines

  • Explain the supervisor’s role in maintaining accurate recrds of the allocation of labour, plant and materials.

Price: £284 + VAT

Testimonials:

“The whole programme was facilitated in a highly professional manner. Laura has a true ability to speak to her audience and find the right balance of being on point to a serious subject and keeping everyone engaged with humour.”

“Excellent execution.”

“Best teacher ever had!”

When attending our courses, CITB levy payers can claim back some of the costs invested in training. As an approved CITB organisation we can further assist you by applying for these grants on your behalf.

If you are interested in any of our courses, or would like to have more information, please get in touch or call our office on 01948 871 373 and speak with one of our professional and friendly team.