Discussing a number of money-laundering offences, including tax evasion, theft, fraud, bribery and the financing of terrorism. You'll learn about some of the 'red flags' which could indicate illegal activity, and the connections between money-laundering and certain financial institutions/

Starting with exactly what is meant by 'customer service', the course then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

The course is aimed at employees at all levels of an organisation as it provides an overview of some of the most common cyber security threats encountered in business.

This course helps provide an understanding on how Facebook can be beneficial for business, setting up and managing a brand page, and getting traffic to your brand page.

This online course is designed specially for those front line data processing staff with access to personal data but can apply to HR personnel, supervisors and managers. It provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance.

Giving an understanding of LinkedIn for business including; An introduction to LinkedIn; Company Policies Relating to LinkedIn; How LinkedIn Works; Setting up your LinkedIn Profile.

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

Ideal for those who are starting out in their careers or those who might need to refresh their interview skills after being out of the workforce for a long time.

Covering the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

A course aimed to build Sales Skills including; Basic Rules for Sales People; Cold Calling; Face-to-Face Meetings; Rapport Building; Sales Presentations; Results Selling; Handling Negotiations; Dealing With Objections; Closing the Sale

The key is understanding what search engines need ‐ and since 90% of all searches in the UK are via Google, this pretty much means understanding Google. This course will explain the proven techniques that will help you reach and maintain the number one results spot.

Covering the main business benefits, sectors that use social media marketing, advice on how to get started, choosing the right platforms. The course will show you how to run campaigns and measure the effectiveness as well as handle negative feedback. There is guidance on training your employees to use social media and promote your company.

This course is aimed at anyone who is involved in promoting and marketing their business online.